1. What is i-muamalat and what is its URL address?
i-muamalat is Bank Muamalat’s Internet banking service open to all its ATM card holders who hold Individual Savings and Current accounts.
i-muamalat can be accessed by keying in the URL address https://www.i-muamalat.com.my
2. How to register? There will be a two step process that you need to complete before you can use i-muamalat. First you will need to acquire an IB pin at any Bank Muamalat’s ATM machine and perform the following:
Select > Others
You will be required to key in a 6 digit IB pin.
Re-enter IB pin to confirm.
You can now use the pin to register to Internet Banking
A message stating “Your IB Pin is accepted” will appear upon successful completion of this process. For the next step, login to i-muamalat website to start the online registration process:
From this page, just click on the ‘First Time login, please click here’ hyperlink.
You will be prompted to key-in the following:
a) ATM Card Number.
b) Temporary IB pin number acquired at the ATM machine.
Upon successful verification of your ATM and Temporary IB pin, a new page will be displayed that allows you to create your ID. Key in the following to proceed:
This is your i-muamalat banking login ID.
This will be your i-muamalat banking password. Please key in the password by clicking the virtual keyboard icon on the left side of the field. To confirm the password key in the password again.
For verification please key in your new IC number/Passport/ Military ID number in this field.
ATM Card Number.
Hand phone number
Key in your personal mobile phone number where an authorization code will be sent whenever an online banking transaction is to be submitted. This feature known as TAC (Transaction Authentication Code) enables you to confirm on the transactions made during your online session.
Upon successful registration you will be redirected to the login page. Key in your chosen ID and Password and you are ready to start banking online. If you encounter any difficulties in registering please contact Bank Muamalat Malaysia Bhd. Contact Centre at 1-300-88-8787.
3. Which browser is supported by i-muamalat?
i-Muamalat currently supports the following make of browsers; Internet Explorer 6 and above and any version of Mozilla Firefox. i-Muamalat is also best viewed with a screen resolution set at 1024 x 768.
4. What is the operational hour of i-muamalat?
At this time, i-Muamalat is open from 6am until 12 midnight every day.
5. What is the limit for daily monetary transaction?
The limit for daily monetary transaction is RM3000.
6. What are the services available in i-muamalat?
Registered i-muamalat user will be able to do the following:
Check account statement in real time for Individual Savings, Current and GIA accounts. For financing accounts, balance displayed is from the previous day information.
Transfer fund from between your own and other Bank Muamalat Savings or Current accounts, to own and others financing accounts, to other IBG members’ bank. You can also set the frequencies of the payments.
Make bill payments to various billers.
Issuing Bankers’ Cheque, Account Opening and Financing request is also available. However, do note that for IBG transactions, payments that are made before 12pm on a working day will be banked in to the beneficiary bank on the same day. Payments that are made after 12pm or on public holiday will be banked in on the next working day. For financing accounts payments that are made today will be banked in on the next day.
7. How secure is i-muamalat?
i-muamalat has received a security certification from VeriSign, a prominent security certification authority. This is to confirm that i-muamalat web site is authentic and conforming to the best industry standard. Transactions performed via i-muamalat is also encrypted using 128-bit SSL. Furthermore for every monetary transaction, a second level authentication code which is sent directly to your registered mobile phone act as another extra layer of security
8. What can I do to safeguard myself against fraudulent transactions?
Please ensure that your i-muamalat ID and password are not revealed or shared to anyone. Memorize them and do not write it down. Ensure that you are accessing i-muamalat by directly keying in its URL instead of selecting it from another web links from another web site or in the email.
Be wary of attempts inquiring about your ID or password even though it claims coming from Bank Muamalat. The Bank will never ask you to disclose your ID and password.
9. Can I use the service abroad?
Yes, i-muamalat is accessible wherever you can get internet access. However for transactions that requires TAC, your mobile phone needs to have a mobile roaming service activated in order to receive messages from Malaysia.
10. What should I do if forget the password?
Please call i-muamalat Call Centre at 1-300-88-8787 to have your ID deactivated. You will be instructed to re-register again.
11. Can I change my personal profile?
You will only be able to change your registered mobile phone online. For other personal information maintenance you can do it at any Bank Muamalat branch.
Do I have to pay for the services?
I-Muamalat basic services are free of charge. However for IBG and certain bill payments nominal service charges will be imposed by Bank Muamalat.
12. Can I change internet banking user ID?
No. You will need to re-register to change the ID.
13. Can I change internet banking password?
Yes. You can change your password online by clicking on the change password link at the Home screen
14. What should I do if I have a problem login to i-muamalat?