Bank Muamalat 1Malaysia
 
   
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At Bank Muamalat Malaysia Berhad, we are committed in providing our valued customers the highest level of service standards. Customer feedback is important for us to improve our service and we value all comments and suggestions.


You may also channel your feedback by:

1) Visiting our nearest branch & talking to our personnel;

2) Filling in & returning the feedback and suggestion form by dropping it in the complaint and suggestion box or by mailing it to us;

3) Calling & speaking to our Contact Centre team at 1-300-88-8787 (local), +603-26005500 (International);

4) Emailing us at;

              feedback@muamalat.com.my

5) Writing to;

             Puan Azihan Othman
             Head, Customer Service Department,
             Bank Muamalat Malaysia Berhad,
             19th Floor, Menara Bumiputra,
             Jalan Melaka, 50100 Kuala Lumpur.

You will receive an acknowledgement from us and we will respond to your feedback within 14 days from the date of our receipt of your feedback.

If the feedback is not resolved to your satisfaction, you may ask to have the matter reviewed by;

             Financial Mediation Bureau
             Level 25, Dataran Kewangan Darul Takaful,
             No.4, Jalan Sultan Sulaiman,
             50000 Kuala Lumpur.
             Tel : 03-22722811 Fax : 03-22745752

             or

             Bank Negara Malaysia Berhad (BNM)
             Unit Pengurusan Aduan & Khidmat Nasihat
             Jabatan Komunikasi Korporat
             Bank Negara Malaysia
             Jalan Dato' Onn, 50480 Kuala Lumpur.
             bnmtelelink@bnm.gov.com.my
             Toll Free : 1-300-88-5465


Please note, all incoming email messages are monitored by the Bank’s network security systems.

Please note that any reply you receive from the Bank will be sent by email. Any email may pass through non-secure channels and could therefore be viewed by an unauthorized third party. By sending us an enquiry through this page you acknowledge the risks inherent in this means of communication and authorize the Bank to reply to your enquiry using the email address supplied by you.
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