At Bank Muamalat Malaysia Berhad, we are committed in providing our valued customers the highest level of service standards. Customer feedback is important for us to improve our service and we value all comments and suggestions. Please follow the steps below to forward your feedback to us;

Step 1: Share your thoughts with us by filling in the online form.

Step 2: You will receive an acknowledgement from us and we will respond to your feedback within 14 days from
               the date of our receipt of your feedback.

Step 3: If the feedback is not resolved to your satisfaction, you may ask to have the matter reviewed by;

              Financial Mediation Bureau
              Level 25, Dataran Kewangan Darul Takaful,
              No.4, Jalan Sultan Sulaiman,
              50000 Kuala Lumpur.
              Tel : 03-22722811 Fax : 03-22745752

              or

              Bank Negara Malaysia Berhad (BNM)
              Unit Pengurusan Aduan & Khidmat Nasihat
              Jabatan Komunikasi Korporat
              Bank Negara Malaysia
              Jalan Dato' Onn, 50480 Kuala Lumpur.
              bnmtelelink@bnm.gov.com.my
              Tol Free : 1-300-88-5465

You may also channel your feedback by:

1) Visiting our nearest branch & talking to our personnel;

2) Filling in & returning the feedback and suggestion form by dropping it in the complaint and suggestion box or by mailing it to us;

3) Calling & speaking to our Contact Centre team at 1-300-88-8787 (local), +60326005500 (International) or 0320591333;

4) Emailing us at;

              feedback@muamalat.com.my

5) Dedicated persons in charge;

             Karim Dato' Mohammed Adnan
             Yurizma Mohamad Rosikin
             Zalifah Ibrahim

6) Writing to;

              Head,
              Customer Service Department,
              Bank Muamalat Malaysia Berhad,
              19th Floor, Menara Bumiputra,
              Jalan Melaka, 50100 Kuala Lumpur.