Page 90 - Bank Muamalat_AR24

88 BANK MUAMALAT MALAYSIA BERHAD

SUSTAINABILITY MATTERS

ENVIRONMENT
Material Matter Our Commitment Relevant Goal and Standard
• Managing and reducing greenhouse gas emissions Goal:
M3 Carbon Management
to support the Bank’s climate commitments and
improve operational efficiency

• Ensuring efficient use and conservation of water
M4 Water Management Standard:
resources within Bank operations to minimise risk
and support sustainability goals • GRI 306:
Waste
• Implementing effective waste reduction, recycling, • GRI-302:
M5 Waste Management
and disposal practices to lessen environmental Energy 2016
impact within the Bank • GRI-303:
Water and Effluents 2018
• GHG Protocol

SOCIAL

Material Matter Our Commitment Relevant Goal and Standard
• Enhance hiring, recruitment, and retention Goal:
M6 Employment
processes to attract and retain top talent
• Develop and implement programmes to support
employee well-being, including physical and mental
health, work-life balance, and career development Standard:
opportunities • GRI-103:
Management Approach 2016
Diversity and • Ensure equal treatment and fair evaluation of
M7 • GRI-401:
Equal Opportunity employees based on individual merit
• Prevent all forms of discrimination and harassment Employment 2016
in the workplace • GRI-403:
Occupational Health and Safety
• Develop and equip employees with necessary 2018
M8 Training and Education
knowledge and skills through training and • GRI-404:
education programmes Training and Education 2016
• Empower communities through sustainable • GRI 416:
M9 Community Development Customer Health and Safety
development programmes that create positive
impacts • GRI 418:
• Collaborate with communities to identify their Customer Privacy
needs and design programmes accordingly • FS7:
• Foster economic growth and social well- being Monetary Value of Products and
through community development initiatives Services Designed to Deliver a
M10 Financial Inclusion Specific Social Benefit for Each
• Develop affordable and accessible products and Business Line Broken Down by
services to promote financial inclusion in the nation Purpose
M11 Customer Experience • FS13:
• Providing responsive, fair, and high-quality
customer service is essential to maintaining trust Access Points in Low- Populated or
and satisfaction Economically Disadvantaged Areas
by Type
• FS14:
Initiatives to Improve Access
to Financial Services for
Disadvantaged People