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82 BANK MUAMALAT MALAYSIA BERHAD

STAKEHOLDER ENGAGEMENT

THE SIGNIFICANCE OF STAKEHOLDER ENGAGEMENT STAKEHOLDER ENGAGEMENT PROCESS

At Bank Muamalat, we recognise the critical role that We conducted a thorough stakeholder engagement process
stakeholder engagement plays in driving sustainable success. to identify and validate the sustainability-related interests of
We prioritise meaningful and constructive dialogue with our each group. Our approach was guided by two main factors:
stakeholders for several key reasons:
Level of Influence
Enhanced Understanding Assessing the degree of impact stakeholders have on
Engaging with stakeholders offers valuable insights our business.
into how our operations affect them and their
environments. This deeper understanding helps us Level of Dependence
make well-informed decisions that align with our Evaluating how much stakeholders rely on our business.
business objectives and maximise positive outcomes.
Better Decision-Making Through this process, we identified six priority stakeholder
groups:
By actively considering stakeholders’ views, we are
able to identify the most appropriate actions from
their perspective. This ensures our initiatives resonate
with stakeholders and generate meaningful impact. Shareholders and Customers Business Partners
Investors
Building Trust
Establishing and maintaining trusted relationships
with our stakeholders is essential. We acknowledge
that trust is the foundation of successful partnerships
and is crucial to driving lasting, positive change. Regulatory Local Employees
Agencies and Communities
Statutory Bodies
INCLUSIVE PERSPECTIVES FOR EFFECTIVE
SUSTAINABILITY
Our comprehensive stakeholder engagement demonstrates
Incorporating diverse stakeholder perspectives enables us our commitment to fostering a sustainable and prosperous
to gain a comprehensive understanding of issues, which future for all, while ensuring compliance with regulatory
strengthens our ability to develop effective sustainability requirements and industry standards. As a responsible financial
strategies. This broad insight forms the cornerstone of our institution, we strive not only to meet but to exceed these
business approach, fostering trust and support that are vital for standards, reinforcing our dedication to ethical and sustainable
the Bank’s transformation and long-term success. banking practices.