Page 45 - Bank Muamalat_AR24

ANNUAL REPORT 2024 1 2 3 Our Strategy 4 5 6 7 8 43

HOW WE CREATE VALUE FY2024 STAKEHOLDER OUTCOMES STAKEHOLDERS IMPACTED

Shareholders &
Financial Capital S1 Investors
Deliver products and
financial solutions that • Revenue generated: RM2.15 billion S2 Customers
cut across critical areas • RM1.09 billion income attributable to
as well as penetrating depositors
new untapped markets • Profit before tax was RM129.3 million
by harnessing digital
technologies Shareholders & Regulatory
Manufacturing Capital S1 Investors S4 Agencies &
Statutory
Expand products and • Mobile apps subscribers increased by 22.8% Bodies
diversify customer base in • 70% of retail internet banking users are S2 Customers
order to be the preferred mobile users, compared to 63% in FY2023 Business S5 Local
provider of investment S3 Partners Communities
solutions • A diverse workforce of 1,230 male and S6 Employees

Human Capital
THROUGH OUR BUSINESS ACTIVITIES marketing and • 78 average training hours per employee S2 Customers S5 Local
Maintain, optimise and
invest in our operations
including technology,
1,278 female
infrastructure
• Distributed RM347 million in the form of
wages and benefits for the employee
Deliver exceptional
customer services to
Intellectual Capital
optimise customer
Communities
experience at all times
Business
• Customer Satisfaction Index: 96%
S6
S3
Employees
Partners
Empower local
communities we serve in
Social & Relationship Capital
building more resilient and
Communities
thriving community
• Disbursed a total of RM2.33 million of its
Business
S3
S6
Employees
Partners
Tabung Mawaddah Fund to aid selected S2 Customers S5 Local
Strengthen our base Asnaf and non-Asnaf recipients
by complying with all • Jariah Fund crowdfunding portal collected a
regulatory requirements total of RM90,858.28 through the platform
and ensure high • Disbursed RM1.94 million under waqaf
commitment for risk and projects for education, healthcare and
compliance economic empowerment segments
Identify ideal approaches
to sustainability, innovation S2 Customers S4 Regulatory
and leadership in order to Natural Capital Agencies &
be recognised as a socially • Financing for preserving natural environment Business Statutory
responsible bank was RM820 million for FY2024 S3 Partners Bodies
Local
S5
Communities
Our shared values of Care, Respect, Integrity, Innovative Our employees are essential assets, and we seek to
and Service-oriented have become our trademark in create a work environment that is inspiring, healthy
serving our stakeholders and welcoming to allow our employees to develop
professionally and empower them to work effectively in
line with our mission