What is Consent Letter for defective motor vehicles?
- The submission of consumer claim for defective motor vehicle to Tribunal for Consumer Claims Malaysia (TCCM) requires a consent letter from the bank as the contractual owner of the motor vehicle during the financing tenure.
How to apply for consent letter to facilitate consumer claims for defective motor vehicles to the Tribunal for Consumer Claims Malaysia?
- Request submission at branch: Walk in to any bank Muamalat branches and submit the request to obtain the consent letter.
- Request submission via BMMB Contact Centre: Contact BMMB Contact Centre through phone number and email below for request of the consent letter.
Turn Around Time for application of consent letter?
- The processing of the applications within 14 calendar days from the date of receipt of complete information from the customer
What documents do customer need to submit for the purpose of application of Consent Letter?
- Customer needs to fill up Services Request Form and submit to branch.
Charge/Fee for any application of consent letter?
- No
Contact Us
- For any inquiries or assistance, please contact our Contact Centre at [03-2600 5500] or email to feedback@muamalat.com.my or visit your nearest Bank Muamalat branch.
Frequently Asked Questions
Have more questions? Find answers in our Frequently Asked Questions below:
FAQ on Request of consent letter
