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Feedback
Visiting our nearest branch & talking to our personnel
Filling in & returning the feedback and suggestion form by dropping it in the complaint and suggestion box or by mailing it to us;
Calling & speaking to our Customer Care Officers at +603-2600 5500 (local/International)
Emailing us at feedback@muamalat.com.my
Writing to:
Please note, all incoming email messages are monitored by the Bank’s network security systems.
Please note that any reply you receive from the Bank will be sent by email. Any email may pass through non-secure channels and could therefore be viewed by an unauthorized third party. By sending us an enquiry through this page you acknowledge the risks inherent in this means of communication and authorize the Bank to reply to your enquiry using the email address supplied by you.
You will receive an acknowledgement from us and we will respond to your feedback within 14 days from the date of our receipt of your feedback.
If the feedback is not resolved to your satisfaction, you may ask to have the matter reviewed by
Ombudsman for Financial Services
Level 14, Main Block Menara Takaful Malaysia
No.4, Jalan Sultan Sulaiman
50000 Kuala Lumpur.
T: 03-22722811
F:03-22745752
or
Bank Negara Malaysia Berhad (BNM)
Customer Contact Centre (BNMTELELINK)
Bank Negara Malaysia
P.O.Box 10922,
50929 Kuala Lumpur.
T: 1-300-88-5465 (1-300-88-LINK)
Overseas: 603-2174-1717
Operating Hours: 9.00 a.m. – 5.00 p.m. (Monday – Friday except public holiday)
Notice on Revision of Terms & Conditions for Debit Card-i and Cardholder Agreement for Credit Card-i